Delete Account and Data

Quick way: account settings

1. Sign in at console.famasia.app (or open the mobile app).
2. Go to Settings → Account.
3. Tap “Delete my account” and then confirm by entering your PIN.
4. You will receive a confirmation SMS. Tap the link within 24 hours to complete the process.

Second way: send an email

Send an email to hello@famasia.app from the address registered with Famasia, with the message:

“I want to delete my Famasia account and all my data. Registered phone number: +255…”

We will verify by SMS or phone call within 3 working days, and then proceed with the deletion.

What is deleted

• Your account and your staff's accounts (name, number, PIN, photo, authentication history).
• Pharmacy data: medicines, batches, sales, debts, customers, expenses, reports, settings.
• Images: pharmacy logo, medicine photos, profile photos, uploaded receipts.
• Tokens and cookies: everything related to your account.
• Notifications and SMS history: DLRs, sent messages, notification schedule.

What remains (and why)

• Payment information (amount, date, Selcom identifier): kept for 7 years in line with tax law (TRA).
• Anonymised security logs(for example “IP X:Y attempted to sign in”): kept for up to 365 days, then deleted automatically.

Timeline

• Days 1 to 7: your account is locked immediately (you cannot sign in). The main data is deleted from the primary database.
• Day 30: the data is fully deleted from all Famasia servers.
• Day 90: backup copies are deleted automatically.

Before deleting: export your data

We advise you to download a copy of your data before deleting:

• Reports: visit Reports and download the sales, debts, and stock reports as PDF or CSV.
• Medicine and customer lists: send an email to hello@famasia.app to request a JSON export, which will be sent within 7 days.

Deleting only your plan

If you want to stop your plan (and prevent automatic payments) but keep your account, visit Plans→ “Cancel plan”. The account will remain active but you will not be able to add new sales after the current period ends.

Contact us

Questions or problems? Send an email to hello@famasia.app. We will reply within 3 working days.